Your booking is confirmed and a contract between you and us for the transfers in question will exist when the appropriate payment has been made to us. No contract will exist between us until all monies due for your transfer have been received by us in full from our agent.
Airport transfers are scheduled only when full confirmation by email for the transfer booking has been received both by Amitours London ltd. and the client.
The client accepts all booking conditions on behalf of each passenger.
The confirmation email of booking is your ticket. The client must present it to the Suppliers driver or representative for both the outward and return trip.
The destination and pick-up addresses on the ticket are the addresses to which the party will be delivered and picked up.
It is the responsibility of the client that all booking information is correct. Supplier accepts no responsibility for misinformation given by a client and that result in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up a customer(s).
If the client provides the take off time of a flight instead of an arrival time and as a result a vehicle(s) has to wait for the client, Alps2Alps reserves the right to charge waiting time fee of 1 Euro per minute, this is calculated as the difference between the time given and the actual scheduled landing time of the flight.
If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of the Supplier. You do not have a contract with the Supplier for the supply of Services until full payment has been received by the Supplier. The Supplier will not accept any liability in respect of any confirmed Services until full payment has been received by the Supplier. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier.
Additional charges may apply for already confirmed bookings in cases when the responsible national authorities have imposed extra requirements for the provision of the service (i.e. because of control of Covid-19 or other reasons) which involves additional costs. In such cases, the customer will be issued an additional invoice based on the requirements set by the responsible authorities. This invoice must be paid before the travel date.
Cancellation Policy
To cancel your booking, please send an email to our Customer Service team up to 3 days before the date of your transfer.
We collect a 20% administration fee for any cancellations made up to 3 days before the transfer date. If you cancel later than 3 days before, higher charges may apply- up to 100% of the booking cost.
The Supplier may charge the cancellation or amendment charges shown in their booking conditions. This could start from 20% of the transfer cost and increase closer to the date of departure.
Payments & Refunds Policy
You must pay by credit or debit card at the time of order as set out on the order page of our website. The cards we accept are set out on the order page of our website. Some payment processors, such as Paypal and American Express, charges us a handling fee and we will pass this on to you where you make a payment.
If there are any fare changes necessary after the booking has been made, we will produce written confirmation of these changes by email. In case if the client does not want to accept the fare change, then he/she is free to cancel the booking free of charge and will be automatically refunded in full within 5 working days.
If you encounter a problem with your Service, please inform the us using the numbers given to you on your booking voucher, and we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right. Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier.
If you have any service issues upon your return, in relation to services booked with us, you should direct to Amitours London ltd. via email at: contact@alps2alps.com or fr@amitours.com or by post to Amitours London Ltd, Office 7, 6 Gainsborough Road London, E11 1HT. Amitours London Ltd will liaise with the Supplier and endeavour to resolve all service issues within 28 days of notification.
Please note that any complaints must be received in writing within 28 days of the return booking date. (If an outbound transfer only - then within 28 days of this date). Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Any refunds to the customers regarding cancellations, complaints, e.t.c. will be paid to the customer’s bank account within 180 days after the date when the refund is confirmed by responsible Amitours London ltd. manager.
