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FAQs

Who is AMITOURS London Ltd?

AMITOURS LONDON LTD is a start-up company, recently founded by AMITOURS, an independent minibus and coach transportation company based in Paris, operating in France and all over Europe since 2007 and now willing to expand and to start similar operations in London, United Kingdom. The Company`s quality-oriented policy, flexibility and well-organized coordination system makes its work successful and contributes to acquire new customers, both individual customers and travel agencies. Our main clients are business delegations and tourists from the UK, China, Japan and East Europe and we are looking to run similar operations in London but with major focus on corporate and business customers.

What type of service do we provide?

We are open 24 hours, 7 days a week and we provide transfers from anywhere in London and the surrounding counties to any of London’s 5 Major Airports - Heathrow, Gatwick, Stansted, Luton & London City Airport as well as to major South and South Easter England seaports like Harwich, Dover, Southampton and Poole. Any journey starting or ending here can be covered. If for any reason we can't serve you we probably know someone who can. Our aim is to enhance the service that we provide, so be rest assured we will go that extra mile to provide you with as much as we can

How easy is it to book with AMITOURS.co.uk?

It should not take you more then a couple of minutes to complete a booking form with AMITOURS.co.uk. If you are more comfortable using the phone you can call us on +44 (0)20 3239 6477 and we will happily take the details over the phone. The price is the same either way.

What areas do we cover?

We can provide immediate transfer services in most parts of London, it's surrounding & London airports. Any journey starting or ending here can be covered. We cover the whole of London and all surrounding areas. We pick up from London Heathrow, London Gatwick, London Luton, Stansted & London City Airport. We drop to all London post codes as well as the areas surrounding the Main London Orbital Motorway the M25. We also pick up from all these areas to drop to any of the London Airports.

Which airports do we cover?

Tell us where and when you want to go, and we will get you there. We cover the 5 main London airports but will happily pick you up from another UK airport if required.

What type of Vehicles do we have?

We have a fleet of new, modern and very comfortable Mercedes Benz Vito Traveliner 8 Seaters (MPV`s) and we can comfortably accommodate all your luggage too.

How early do I need to book?

Generally if booking on line you are advised to book 24 hours in advance. However you can call us up to 4 hours before you need the cab and we will happily accept your booking over the phone.

How can I pay for the service?

We accept all major credit / debit cards for payment for most prebooked journeys( card payments are subject to a processing fee of 5% charged by our bank). We can take Paypal payments. We usually take payment in cash at the end of the journey in sterling pounds.  

Is AMITOURS.co.uk a licensed company?

By UK Laws all Cab companies have to be licensed by the Public Carriage Office (Transport for London). We are licensed and our Registration number is XXX.

Do we operate a fixed price policy?

Yes the price quoted is the price you pay. The majority of our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy. But diversions, extra pick ups, extra luggage than what is specified in the booking, unusually extra waiting time after arrivals & meet and meet & greet service customers or who do not show in one hour after actual landing, will incur extra charges. Journeys that involve undeclared waiting time will incur extra charges, other charges are variable. Credit or debit card payments incur a processing fee of 5%. 

Do I need to pay in advance?

No. You can pay the driver in cash when you reach your destination. Should you wish to pay in advance, you may do so online using your credit / debit card. We do not keep any of you card details; these are processed by Pay Pal who offers a secure service.

Do You Charge extra on Christmas Day or New Years Day?

The times we levy an extra charge is at Christmas / New Year period - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day, as well as snowing days and London underground strike days, as demand increases massively.  

Will you meet us at any time of the day or night?

Yes, we provide a 24 hour service. We will meet you at any time of day or night and there is normally no extra charge for unsocial hours. You are our customer and we will take a very good care of you.

What if my flight arrives early or is delayed? Will I be charged extra?

In order to avoid unnecessary fees and charges both for you and for us we advise you to provide us with us much information as possible when you make a booking, e.g. your flight number, estimated arrival time, etc. and we will do utmost to pick up you at the right time. We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.Usually the driver will wait for 30 minutes before making enquiries with the airline, customs or immigration and will make a 3 paging calls , only after all of this done and there is no sign of the passenger will the driver leave the airport. If you are delayed in customs or the baggage area for more than 30 minutes after arrival , please call our office to ensure your driver will wait, if for some reasons you can not get in touch call us when you are out and we will send another car for you at no extra cost. Please see our full terms and conditions to learn more about fees and charges for waiting times.

What happens if my flight is cancelled?

Contact us as soon as possible on +44 (0) 203 239 6477. We will not dispatch the driver then. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

What happens if I miss my flight?

Contact us as soon as possible on +44 (0) 203 239 6477. We will not dispatch the driver then. If you fail to inform us and the driver is dispatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the dispatch of the driver we will place your transfer order on HOLD for 24 hours during which you are able to re-book at no extra charge.

What happens if my flight is diverted to another airport?

We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is diverted.

Where do I meet my driver when I land at the airport?

The office/ driver will text/phone the passnger with the details of the vehicle and direct them to it just after actual landing. Usually our drivers meet our customers at airport’s or seaport’s arrival area. Drivers will hold a sign board with the passenger name written on it , and will wait next to the information desk. The airport can be very crowded at times therefore we will provide you with driver`s full contact details so you can get in touch and arrange a convenient meeting point. Or please ask the assistant at the information desk to page your driver or call us on +44 (0) 203 239 6477 from any telephone box at the airport and we will locate him / her for you.

What if I cannot locate my driver?

Please ask the assistant at the information desk to page your driver or call us on +44 (0) 203 239 6477 from any telephone box at the airport and we will locate him / her for you.

Will the transfer be direct or stop on route?

Usually all the transfers are direct with no stops on route unless you ask us to do so however in such case extra fees and charges may be applied. When making a booking, please give us as many information as you can about your planned voyage. It will help us to give you correct information about fees and charges.

How do I know if my reservation is confirmed?

We will send you a booking confirmation.

Can I get a receipt?

Of course, we will give you a receipt.

I’ve left my bag or another item in a car. What shall I do?

Please contact our office and we will try to help you to get back your items.

What’s the difference between account and cash bookings?

Please read our full terms and conditions, Clause 1 Definitions and Interpretations to learn more about this difference. In simple terms the Account Customers usually pay on basis of invoice issued for all the service used by the Customer within than month and in accordance with special payment terms. Cash booking are paid in cash when you arrive at your destination.

How do you calculate your fare? Do you charge per mile? 

We are operating on a fixed price policy based on London`s areas and post codes and of course based on number of passengers.

Can I make a booking if we are more than 8 passengers?

Yes, generally speaking we can cater for any number of passengers, 1 - 80 or even more if necessary. Please use the special quotation form and ensure that you include the number of passengers in your party and full details of your journey. 

How long is the trip between the airport & London?

The total trip time between airport terminal & city location takes from 60-90 minutes for Heathrow & 90-120 minutes for Gatwick each way depending on time of day and traffic conditions also it might take longer if there is public transport strike or road work.

Do your drivers carry Mobile-phones ?

Yes all our drivers carry mobile-phones.

What is your position on cancellation?

You can cancel a booking. Please contact our 24/7 booking centre on +44 (0) 203 239 6477. Cancellation within 24 hours or after the dispatch of the booked vehicle may incur some charges (up to 50%). Cancellations in the last hour make you liable for the whole fare. If you have paid in advance you will be issued a relevant refund.

Is Gratuity (tip) included in the fare?

No, it is up to you to gratuity or not. There is no set percentage for that & it is not obligatory, even though drivers may expect it. You can tip the driver something between 5%-15% depending on how satisfied you were with the service.

What regulates your business?

We are licensed by the Public Carriage Office, a division of Transport for London. TfL is governed by the Mayor of London. Their terms & conditions are applicable alongside our terms of business.  

How can I complain if I am not satisfied with the service?

You can either email the manager/ operator or telephone us. Our call centre will take the brief details of the complaint then a manager or a supervisor will deal with the complaint. If you were still unhappy about our response, you can THEN raise the matter with the PCO.

If you have a question that isn't answered here please contact us by mail or call for an immediate answer.